When Pinoys talk, the world listens

3 Aug

I just want to share this article from Gulfnews, (the most widely spread Newspaper in UAE) published last July 28, 2011 . It’s not everyday we heard/read good news about Filipino specially in the Middle East, where the usual story is the struggle of OFW. This particular article is something that Filipino should be proud of. Here it goes:

When Pinoys talk, the world listens

Pulished by: Gulfnews, July 28, 2011

Filipinos have most accent-neutral language in the world, says survey, making them ideal for jobs where communication is key

Dubai: In a city of accents, where many struggle to understand each other, it may be best to find a Filipino to intermediate.

Two new surveys done by BBC and IBM show that the Filipinos have the most “accent-neutral language” in the world. And it shows in the number of call-centres cropping up all over the Philippines. Earlier, the Indian accent was considered the most neutral, in that most people from most countries can understand when an Indian speaks English. The Filipinos have now claimed that title, according to recent research by IBM, which shows there are now more call centre agents in the Philippines – 350,000 – compared to 330,000 in India.

In Dubai, most front desk, hospitality, reception and telephone operator jobs are given to Filipinos, headhunters say. “Any position which requires the employee to have clarity of voice and an accent that is neutral to most ears, is being filled by Filipinos,” Adrian, an HR manager for an international firm in Dubai, told XPRESS.

“If you look at the staff that man the Metros, the telephone operators for a majority of five-star hotels, receptionists at international corporations… they’re all Filipinos,” he adds. “Ten years ago, those positions were held by Indians. Today, the Indian accent has been put in second place to the Filipino accent.”

Mark Nevaro, a 28-year-old call centre agent from Manila, told XPRESS his background in learning the Americanisms of the English language have helped him secure his job of executive secretary in Dubai.

“To an American, the Filipino accent is very clear and neutral,” says James G., general manager of a trading firm in Dubai. “To our ears, a Filipino answering the phone is more understandable than an Indian accent.”

As Nevaro says, “Filipinos can easily adjust to different accents. We can talk to just about anyone in the world, from the British to the Americans, Australians and Canadians, and we’ll be understood. We may sound a little different from them, but at least they’ll understand what we’re saying. The accents of some of the other nationalities are so strong and harsh that the rest of the world may find it hard to comprehend what they’re saying.”

Multi-national accent

Lawrence Anderson, a secretary from Ilo-Ilo in the Philippines, says it was his background as a call centre agent for a Canadian service provider that helped him land a job where he could be coordinating with a team of people from all over the world. “Although there may be others who have similar qualifications to mine, I believe it is the clarity of my accent that landed me this job. That and the fact that Filipinos have a knack of being able to blend in just about anywhere. We don’t wear our national dress to work, and we’re very Westernised in the way we dress and speak. Naturally, it makes us the easiest people to deal with for people coming from all over the world.”


I have also quoted some comments from the readers: LOL to the 1st and last comment 🙂

Having read the article, I doubt if the team from the BBC or IBM really knew English. The Filipinos might have a fairly reasonable accent. However, their grammer is horrible. They fail to understand the difference between ‘come’ & ‘go’. They always seems to expect you to ‘go’ when in fact you have to ‘come’. On the other hand, the Indians mainly from Central & Northern India who originate from metropolitan cities like Bombay or Delhi have a better accent that is more appealing to the ears as well as grammatically correct. 
Bruce, Dubai 

Dealing with Filipinos is always easy because of their openness and culture. And the way they present things to customers is very encouraging from other nationalities. Being an Indian, I always prefer to speak with Filipinos at the reception than Indians. They are usually helpful in giving proper information in a business-like and ethical way. 
Harrish, Dubai

No doubt about it … also the friendliest and the most helpful, not to mention usually beautiful and sweet smelling 🙂 What a pleasure to be dealing with kabayans.
Norman, Dubai

Not at all. Filipinos in the first place and then the Indians? Are you serious? You just made me laugh loudly.
Sami, Abu Dhabi

For themselves, I think yes. But to compare them with other nationals? No. But for me, every nationality has their own accent which suits them. So it’s not that they are so special accent for Filipinos. I would say that they have a polite accent — because thay are polite people. Bye.
Shuja, Karachi

No, I disagree. Indians have the most neutral accent, but of course only the trained ones. I’m tired of hearing “My prend!!!!!” calls from some of my friends. But Filipinos are the most presentable people, much much better than Indians. 
James, Doha

I can’t get over that “GRAMMER” thing (Bruce from Dubai). It is my intention to just read the comments but that “GRAMMER” thing keeps popping on my head. Talk about people trying to look intelligent-but-they’re-not. Huh.. gotcha! LOL.

Odet, Manila, Philippines

10 Responses to “When Pinoys talk, the world listens”

  1. n3tte August 10, 2011 at 3:39 am #

    haha..parang gusto ko ding balikan si Bruce sa grammer nia hahaha….

  2. neli August 10, 2011 at 8:43 am #

    Hi there, I can’t just leave your page without bombarding Bruce from Dubai. Quoting his ignorance on grammar or grammer (as he wrote and/or believed so),
    “…They always seems to expect you to ‘go’ when in fact you have to ‘come’.”


    Even he doesn’t know the very basic of grammar. I posted my comment to fire upon him, by the way. He has to learn subject-verb agreement. Hello…

  3. nortehanon August 10, 2011 at 9:45 am #

    I won’t say much sa comparison nila sa accent ng Indian and Pinoy. But I’m happy that they are recognizing the language skills of Filipinos as well as their work attitude. Yung mga Pinoy sa ibang bansa, they serve as front liners. Nakikita sa kanila ang imahe naging mga Pilipino.

  4. Pong August 10, 2011 at 9:11 pm #

    Filipinos are world class. May mga bagay na dapat talaga nating ikarangal bilang Filipino. One time sa Saudi naman may article na lumabas, sort of, Imagine the world without Filipinos. Dahil na rin siguro sa work attitude nating mga pinoys kaya napapansin ang husay natin sa loob at labas ng bansa.

    be blessed po!

  5. cheesecake August 12, 2011 at 1:25 pm #

    I don’t want to tell who’s better… you already know the answer.


  6. MrsGreenBellPepper August 16, 2011 at 12:33 am #

    natawa naman ako sa grammer ni Bruce.. hahaha.. napaka-minor naman nung come and go na issue na yan to tag the wrong grammer daw ng pinoys. haleerrrr, mind your spelling muna. besides, hindi ko carry yung madaming “rrrrrrrr” na salita ng indians. anyway, para sa kin, when we talk of customer service, the best ang pinoys jan.:)

  7. LBC Philippines August 22, 2011 at 5:07 am #

    Tama ka Ms. Ana. Bibihira ang ma-feature ang Pinoy sa mga ganitong pagkakataon at sa isang kilalang news site pa. Hurray! hehehe. – Sam

  8. Richard August 24, 2011 at 9:51 am #

    this is true! iba talaga kapag pinoy. angat sa mundo! cheers! 🙂

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